Refund Policy
Thank you for choosing Humanize AI! We're committed to providing you with the best AI text humanization experience possible. We value your trust in our service and want to be transparent about our refund policy.
Understanding Our Refund Policy
We believe in being fully transparent with our users about how our service works. To help you make informed decisions, we'd like to explain a few important aspects about our service and refund policy:
- We offer free trial usage so you can experience our text humanization service before making a purchase
- Each text humanization operation requires significant computational resources from our AI systems
- When word count is allocated to your account, we immediately pay our technical partners for these computational resources
Monthly Subscription Guidelines
We genuinely appreciate your understanding that once word count is allocated under a monthly subscription, we are unable to provide refunds. This is because we've already committed to and paid for the computational resources needed to process your text humanization requests. We encourage all users to try our free tier first to ensure our service meets your needs.
Annual Subscription Refund Policy
For annual subscriptions, our refund policy is based on word usage:
- If you have used less than 1/3 of your annual word allocation, you are eligible for a refund of 2/3 of your annual subscription payment
- If you have used more than 1/3 of your annual word allocation, we cannot provide a refund due to the computational resources already allocated
How to Request a Refund
If you need to request a refund, we're here to help. Please include:
- An email to: [email protected]
- Your registered email address
- Your order or transaction ID
- A brief explanation to help us better assist you
Our Commitment to You
- We'll review your request within 3 business days
- Approved refunds will be processed through your original payment method
- We'll keep you informed with an email confirmation once the refund is processed
We're Here to Help
If you have any questions or concerns about our refund policy, please don't hesitate to reach out. We're always happy to help explain our policies or address any concerns you may have.